Terms of Service and Refund Policy

Terms and conditions apply, obviously, but there are no sneaky ones!

Terms of Service and Refund Policy

We want you to be delighted with every course you take with us! But things happen; babysitters are suddenly not available, work hours change, your other half books something for the same night; in other words, life gets in the way. So to allow for this, the following are your options if the unthinkable happens:


1 - General notes:

  • Please note that The Creative Guide reserves the right to cancel or re-schedule any course at any time. In the unlikely event of cancellation, your deposit/fees will be refunded. The Creative Guide also reserves the right to re-schedule the start dates of all courses and, if necessary, to vary the content. Except where expressly stated, all fees are non-refundable. While every effort has been made to ensure the accuracy of the information on the website, it may be subject to later alteration or amendment in the light of policy changes, course updates, or other constraints.

  • Please note that by signing and returning a booking form, you confirm that you have read in full and agree to these booking terms as set out here in my Refund Policy and as they pertain to your selected course/s and booking or booking bookings.

  • All courses are subject to a minimum 30% non-refundable fee.

  • A minimum 50% deposit is required to secure a place on any course/workshop.


2 - If you cannot take up a course you have booked with us, then one of the following will apply:

  • 100% refund of monies paid if 7 days notice or more is given, less the non-refundable administration fee for that course OR

  • 50% refund of monies paid if less than 7 days, less the non-refundable administration fee for that course OR

  • Fees paid can be set against a subsequent or different course with The Creative Guide, less the non-refundable administration fee for that course OR

  • No refunds can be paid or transfers made if no notice is given.


3 - If you find that your availability changes during the course (or in the case of weekend courses after the first day), then one of the following will apply:

  • A percentage of your fee equivalent to the portion of the course taken can be put against a subsequent or different course with The Creative Guide, less the non-refundable administration fee for that course OR

  • You can finish the course on another night, in another venue during that same semester (applies to Photography Level 1 or 2 Courses only) OR

  • You can pick up where you left off in subsequent courses. For example, suppose you only attend week 1 to week 4 on a particular course. In that case, you can take the classes you missed in the next available course, less the non-refundable administration fee for that course.


4 - If you find that the course is not suitable for you on any subsequent night (or in the case of weekend courses after the first 2 hours), then the following will apply:

  • 50% of monies paid can be offset against any subsequent or different class with The Creative Guide


5 - If a course does not form, then one of the following will apply:

  • 100% of monies paid will be refunded OR

  • 100% of monies paid can be offset against any subsequent or different course with The Creative Guide


6 - If a course booked with a voucher cannot be taken, then one of the following will apply:

  • If 7 days notice or more is given, 100% of the voucher amount can be used against a subsequent or different course, less the non-refundable administration fee OR

  • If less than 7 days or less is given, 50% of the voucher amount can be used against a subsequent or different course, less the non-refundable administration fee OR

  • If no notice is received, then the voucher will be deemed to have been used.


7 - If a voucher has been bought but not used yet, then one of the following will apply:

  • Anyone can use it, even if the voucher is named for a different person unless otherwise specified on the voucher.

  • It cannot be used on courses offered by partner companies of The Creative Guide.

  • It can be used against any of my courses, any time, no matter how many years ago it was bought.


8/ If you want to take a different course than voucher is made out for, then one of the following will apply:

  • Where a voucher amount is less than a particular course, then the recipient pays the difference.

  • Where a voucher is for an amount greater than the course booked, then the balance amount is kept on credit for that person to use against a subsequent course.


9 - If you are due a refund, this is how it will be issued:

  • Refunds are issued by cheque. Paypal refunds may be available if it is within 60 days of the original booking.

  • Refunds will be issued within 28 days of application.

  • Over the phone payments are refunded by check.


We are proud to say that “terms and conditions apply, but no sneaky ones!”